Canceled: Conflict Resolution Techniques

Canceled: Conflict Resolution Techniques

The workplace is filled with people from differing backgrounds and experiences, which often leads to conflict situations at all levels of the organization.  Being able to handle conflict in a productive way is frequently mentioned as one of the most challenging skills for people. This workshop is designed to help you reflect on your current approach to handling conflicts, so you are aware of the areas on which you need to work. We will discuss the DNA of conversation management: Clarity, neutrality, and temperance. Finally we’ll share with you some effective conflict resolution strategies that will help you encourage a more cooperative environment.

At the end of this workshop you will:

  • Understand your own reaction to conflict situations and what skills you need to develop to temper those situations.
  • Learn to evaluate the conflict to determine how best to address it.
  • Learn strategies to set the stage for a productive conversation about the conflict.
  • Learn ways to tactically address difficult behaviors during a conversation.
  • Determine a plan to improve the conflict situation.

Cheryl Bryan has been coaching and training librarians and library workers in her roles as consultant, trainer, NELA President, NELLS curriculum developer and co-ordinator for over 20 years.

Date:
Monday, October 31, 2016
Time:
9:00am - 12:00pm
Presenter:
Cheryl Bryan
Location:
Middletown Library Service Center, 786 South Main St., Middletown
Categories:
DLD Workshop Event Cancelled

Free. Registration is required.

Event Accessibility for Guests with Disabilities

We want to provide what you need to participate!

If you require access services to participate fully, please use the Accommodation Request Form at least 7 days prior to the event.

If you have any questions about accessibility, please contact Gail Hurley at gail.hurley@ct.gov or (860) 704-2223.

You can also see our Library and Accessibility LibGuide for more information.

Registration Eligibility

To register for a DLD workshop or webinar, you must be one of the following:

  • current library staff member
  • undergraduate or graduate library student
  • Friend or Board Member/Trustee*
  • retired or unemployed library staff

Please contact Gail Hurley at gail.hurley@ct.gov or (860) 704-2223 with registration questions.

*Unless otherwise specified that a Friend or Board Member/Trustee is not eligible for a training or workshop.

Note: paid consultants are not eligible to attend DLD workshops or webinars.

Cancellation Policy

If you cannot attend a workshop you have registered for, please remember to cancel at least 3 days in advance so we can give your spot to someone else. You can cancel via the link in your confirmation email, or by contacting Gail Hurley gail.hurley@ct.gov | (860) 704-2222.

Those who miss (without cancelling) 3 events within a 6-month period will be placed on the waiting list when registering for future events. Be sure to sign in when you arrive for any workshop.

Inclement Weather Policy

For all in-person workshops offered by the CT State Library, Division of Library Development:

If the public schools in the town where the workshop is to be held close due to weather, the workshop will be canceled. If the schools have a delay, the workshop will go on as scheduled.

For the most up-to-date information, call us at 860-704-2200.

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Continuing Education workshops and the professional development collection are funded in part by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered by the Connecticut State Library.