Answering Health Questions at the Reference Desk

Answering Health Questions at the Reference Desk

Do you dread answering medical or health questions?  There are drugs with unpronounceable names; patrons who misspell their medical condition; and a tsunami of internet sites offering health information.

Advertisements for drugs, surgical procedures, and medical devices flood the media. Patrons with chronic health problems or serious medical conditions are looking for solutions.  How can you help?

Librarians from the UConn Health Library will help you identify reliable resources, develop effective search techniques, and establish ethical guidelines for answering medical reference questions.


  • Develop confidence in answering questions about healthy lifestyles, health conditions, treatments, and health care practitioners.
  • Understand the do’s and don’ts of the medical reference interview.
  • Know where to refer questions that exceed your expertise and resources available to you.

Wendy Urciuoli, MLS has been a consumer health librarian for over 15 years in hospital and academic health science libraries. She manages a free information service for patients, families and Connecticut residents at UConn Health. Wendy also publishes a bi-monthly online health information newsletter, HealthNet News.

Jenny Miglus AHIP, MLS has extensive teaching experience ranging from middle school to medical school.  She is liaison to the Nursing Department at UConn Health where she actively promotes evidence-based practice and information literacy.

Tuesday, March 21, 2017
9:30am - 12:30pm
Wendy Urciuoli; Jenny Miglus
Middletown Library Service Center, 786 South Main St., Middletown
DLD Workshop
Registration has closed.

To register for a DLD workshop or webinar, you must be a current staff member, Friend, or Board Member/Trustee of a library in CT. If you are an unemployed librarian in CT, please contact Steve Cauffman (  or 860-704-2223) to register.

Cancellation Policy

If you cannot attend a workshop you have registered for, please remember to cancel at least 3 days in advance so we can give your spot to someone else. You can cancel via the link in your confirmation email, or by contacting Steve Cauffman | (860) 704-2223.

Those who miss (without cancelling) 3 events within a 6-month period will be placed on the waiting list when registering for future events. Be sure to sign in when you arrive for any workshop.

Inclement Weather Policy

For all in-person workshops offered by the CT State Library, Division of Library Development:

If the public schools in the town where the workshop is to be held close due to weather, the workshop will be canceled. If the schools have a delay, the workshop will go on as scheduled.

For the most up-to-date information, call us at 860-704-2200.

IMLS logo
Continuing Education workshops and the professional development collection are funded in part by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered by the Connecticut State Library.