Changing Models of Customer Service (Free webinar)
This is a free webinar from the Utah State Library.
Customer service in libraries is transforming, from fixed hours with a physical location to 24 hour virtual services, from waiting in line at a service desk to having the library employee find the lost customer in the stacks, from being a repository for books to a distribution center for information in all types of format, and from being a place where entertainment and education is about reading to a site that hosts events and offers hands-on learning. Learn about trends that are impacting even the smallest libraries in more traditional communities.
What is Changing, and Why?
Empathy: How We Treat People
A New Rulebook: Questioning Standard Policies
The Physical Environment: Moveable Walls
New Services: Library Surprises
Technology and the Library Without Walls
Create new strategic goals to ensure your library stays relevant to community and institutional needs.
Avoid some common mistakes when initiating changes in customer service policies.
Research the customer service successes and failures of other libraries of similar size around the United States
For more details and to register, visit https://www.eventbrite.com/e/changing-models-of-customer-service-tickets-35174906091?ref=ebapi
- Tuesday, July 18, 2017
- 12:00pm - 1:00pm
- Online - at your computer
- Other Webinar
To register for a DLD workshop or webinar, you must be a current staff member, Friend, or Board Member/Trustee of a library in CT. If you are an unemployed librarian in CT, please contact Steve Cauffman (firstname.lastname@example.org or 860-704-22223) to register.
If you cannot attend a workshop you have registered for, please remember to cancel at least 3 days in advance so we can give your spot to someone else. You can cancel via the link in your confirmation email, or by contacting Steve Cauffman email@example.com | (860) 704-2223.
Those who miss (without cancelling) 3 events within a 6-month period will be placed on the waiting list when registering for future events. Be sure to sign in when you arrive for any workshop.
Inclement Weather Policy
For all in-person workshops offered by the CT State Library, Division of Library Development:
If the public schools in the town where the workshop is to be held close due to weather, the workshop will be canceled. If the schools have a delay, the workshop will go on as scheduled.
For the most up-to-date information, call us at 860-704-2200.