Customer Service in the Trenches: CLA Customer Service Section's Fall Program

Customer Service in the Trenches: CLA Customer Service Section's Fall Program

This event is sponsored by the CLA Customer Service Section and is taking place at the Wallingford Public Library. 

Front-line staff are continually faced with a multitude of service issues and it's often challenging to navigate these waters.  Each of our users has different needs and expectations which vary on a day-to-day, sometimes even minute to minute basis.  Some are easily assisted, others crave social interaction and long conversations. Some may suffer from mental illness, others may be on the autism spectrum, have physical disabilities or developmental delays and visit and communicate with the help of an aid.  Some users are just simply difficult to satisfy.  Yet, both in person and on the phone, we must consistently provide excellent service and a positive experience working within the guidelines of our libraries.  Come be part of this interactive workshop and learn strategies you can implement in the trenches as you provide the best possible service to your community. 

For details and to register, visit

Wednesday, October 11, 2017
9:00am - 4:00pm
Wallingford Public Library

To register for a DLD workshop or webinar, you must be a current staff member, Friend, or Board Member/Trustee of a library in CT. If you are an unemployed librarian in CT, please contact Steve Cauffman (  or 860-704-2223) to register.

Cancellation Policy

If you cannot attend a workshop you have registered for, please remember to cancel at least 3 days in advance so we can give your spot to someone else. You can cancel via the link in your confirmation email, or by contacting Steve Cauffman | (860) 704-2223.

Those who miss (without cancelling) 3 events within a 6-month period will be placed on the waiting list when registering for future events. Be sure to sign in when you arrive for any workshop.

Inclement Weather Policy

For all in-person workshops offered by the CT State Library, Division of Library Development:

If the public schools in the town where the workshop is to be held close due to weather, the workshop will be canceled. If the schools have a delay, the workshop will go on as scheduled.

For the most up-to-date information, call us at 860-704-2200.

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Continuing Education workshops and the professional development collection are funded in part by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered by the Connecticut State Library.