Customer Service Tune-Up: Tips to Help You Care For Yourself as You Care for Others
You already know a great deal about customer service. You’ve experienced a wide range of behavior as you do your best to satisfy your patrons. But sometimes it can feel a bit lonely as you struggle to balance your library’s policies with the endless requests that make up your job. In this Zoom workshop the goal is for you to make small, sustainable changes that will keep you focused and energized. You’ll share best practices, experiment with a range of strategies for resolving conflict, learn why investing in yourself is critical, and to top it off you’ll have fun as you help each other. At the end of the session you’ll have a personalized plan to help you maintain the essential balance of providing excellent customer service while caring for yourself.
- Date:
- Monday, March 6, 2023
- Time:
- 1:00pm - 3:30pm
- Presenter:
- Jean Baur
- Categories:
- DLD Online Webinar
Event Accessibility for Guests with Disabilities
We want to provide what you need to participate!
If you require access services to participate fully, please use the Accommodation Request Form at least 7 days prior to the event.
If you have any questions about accessibility, please contact Gail Hurley at gail.hurley@ct.gov or (860) 704-2223.
You can also see our Library and Accessibility LibGuide for more information.
Registration Eligibility
To register for a DLD workshop or webinar, you must be one of the following:
- current library staff member
- undergraduate or graduate library student
- Friend or Board Member/Trustee*
- retired or unemployed library staff
Please contact Gail Hurley at gail.hurley@ct.gov or (860) 704-2223 with registration questions.
*Unless otherwise specified that a Friend or Board Member/Trustee is not eligible for a training or workshop.
Note: paid consultants are not eligible to attend DLD workshops or webinars.
Cancellation Policy
If you cannot attend a workshop you have registered for, please remember to cancel at least 3 days in advance so we can give your spot to someone else. You can cancel via the link in your confirmation email, or by contacting Gail Hurley gail.hurley@ct.gov | (860) 704-2222.
Those who miss (without cancelling) 3 events within a 6-month period will be placed on the waiting list when registering for future events. Be sure to sign in when you arrive for any workshop.
Inclement Weather Policy
For all in-person workshops offered by the CT State Library, Division of Library Development:
If the public schools in the town where the workshop is to be held close due to weather, the workshop will be canceled. If the schools have a delay, the workshop will go on as scheduled.
For the most up-to-date information, call us at 860-704-2200.
Continuing Education workshops and the professional development collection are funded in part by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered by the Connecticut State Library.