What does your community really want? Target Audience and Empathy Mapping

Join DLD staff in this interactive zoom session and participate in some of the exercises that contribute to a powerful community needs assessment. This information session is designed to help librarians effectively determine the specific community for whom they will be creating programs, services, strategies and much more.  Organized around a case study, this session will allow library directors and all library staff to engage in hands-on experience with exercises built from EXCITE Transformation for Libraries workshops that help a library learn to do empathy mapping, and how to script community conversations and Strategic Foresight tools such as Causal Layered Analysis, that can reveal what patrons really want. Librarians in all staff positions are encouraged to attend.

Date:
Wednesday, July 31, 2024
Time:
10:00am - 11:30am
Presenter:
Dawn La Valle and Gail Hurley
Categories:
DLD Online Webinar

Registration is required. There are 7 seats available.

Event Accessibility for Guests with Disabilities

We want to provide what you need to participate!

If you require access services to participate fully, please use the Accommodation Request Form at least 7 days prior to the event.

If you have any questions about accessibility, please contact Gail Hurley at gail.hurley@ct.gov or (860) 704-2223.

You can also see our Library and Accessibility LibGuide for more information.

Registration Eligibility

To register for a DLD workshop or webinar, you must be one of the following:

  • current library staff member
  • undergraduate or graduate library student
  • Friend or Board Member/Trustee*
  • retired or unemployed library staff

Please contact Gail Hurley at gail.hurley@ct.gov or (860) 704-2223 with registration questions.

*Unless otherwise specified that a Friend or Board Member/Trustee is not eligible for a training or workshop.

Note: paid consultants are not eligible to attend DLD workshops or webinars.

Cancellation Policy

If you cannot attend a workshop you have registered for, please remember to cancel at least 3 days in advance so we can give your spot to someone else. You can cancel via the link in your confirmation email, or by contacting Gail Hurley gail.hurley@ct.gov | (860) 704-2222.

Those who miss (without cancelling) 3 events within a 6-month period will be placed on the waiting list when registering for future events. Be sure to sign in when you arrive for any workshop.

Inclement Weather Policy

For all in-person workshops offered by the CT State Library, Division of Library Development:

If the public schools in the town where the workshop is to be held close due to weather, the workshop will be canceled. If the schools have a delay, the workshop will go on as scheduled.

For the most up-to-date information, call us at 860-704-2200.

IMLS logo
Continuing Education workshops and the professional development collection are funded in part by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered by the Connecticut State Library.