Energizing Your Customer Service Skills: CLA Customer Service Section: Fall Program

Energizing Your Customer Service Skills: CLA Customer Service Section: Fall Program

Friendly and welcoming customer service leads to positive connections with patrons. These valuable skills help us serve patrons of all ages and expectations in person, on the phone, and online. Come be a part of the discussion and learn realistic strategies to energize your customer service skills showing the value our libraries bring to the community.

View details and registration info at https://ctlibraryassociation.org/meetinginfo.php?id=314&ts=1535632228

Date:
Friday, October 19, 2018
Time:
10:00am - 2:00pm
Location:
Wallingford Public Library
Categories:
CLA

To register for a DLD workshop or webinar, you must be a current staff member, Friend, or Board Member/Trustee of a library in CT. If you are an unemployed librarian in CT, please contact Steve Cauffman (stephen.cauffman@ct.gov  or 860-704-2223) to register.

Cancellation Policy

If you cannot attend a workshop you have registered for, please remember to cancel at least 3 days in advance so we can give your spot to someone else. You can cancel via the link in your confirmation email, or by contacting Steve Cauffman stephen.cauffman@ct.gov | (860) 704-2223.

Those who miss (without cancelling) 3 events within a 6-month period will be placed on the waiting list when registering for future events. Be sure to sign in when you arrive for any workshop.

Inclement Weather Policy

For all in-person workshops offered by the CT State Library, Division of Library Development:

If the public schools in the town where the workshop is to be held close due to weather, the workshop will be canceled. If the schools have a delay, the workshop will go on as scheduled.

For the most up-to-date information, call us at 860-704-2200.

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Continuing Education workshops and the professional development collection are funded in part by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered by the Connecticut State Library.