An extended 90-minute webinar with Q+A, part of a special Library 2.0 series with Dr. Steve Albrecht, held live (and recorded) on Thursday, February 20th, 2020, at 4:00 pm Eastern Standard Time.

Register to attend live and participate in the Q+A or to have access to the recordings by clicking on the JOIN button HERE.
You will need to be logged into Library 2.0--if you are not yet a member, you can join for free here.

As libraries add new programs and services, some things stay the same: the need to keep library employees, patrons, and the buildings safe. Start 2020 with this tool-filled webinar with information and (often entertaining) stories from Steve.

This webinar will cover how to best protect staff from harassment, threats, or assaults; how to manage various challenging patron behaviors; and how to both assess and protect your library facilities from crimes or other situations that could shut down operations.

While this session will serve all levels of library employees, it will especially appeal to library directors, managers, and supervisors who have to manage different types of staffs and patrons in different types of facilities, ranging from urban locations to rural.

Steve will talk about best practices for:

  • managing groups of students who come to the library after their school day is over;
  • helping patrons experiencing homelessness to follow our rules while we treat them with respect;
  • helping staff stay motivated to deal with the same challenging patrons and their accompanying security issues, day after day;
  • protecting smaller library facilities and keeping one-room, one-librarian facilities safe;
  • working more effectively with security guards and law enforcement officers, to create more consistent responses;
  • using facility security checklists to regularly assess the state of your buildings.

Steve will also be ready to take questions at the end of the program for those that attend live.

COST: $99/person - includes access to the recording, presentation slides, and the attendee discussion forum. For group discounts, to submit a purchase order, or for any registration difficulties or questions, email

TO REGISTER: Click on the JOIN button HERE. You will first need to be a member of Library 2.0 (free) and be logged in (please click "Sign Up" on the top right and we'll approve you quickly).

134216991?profile=original&width=100DR. STEVE ALBRECHT:
As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence. Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.

Thursday, February 20, 2020
4:00pm - 5:30pm
Online - at your computer
Other Webinar

To register for a DLD workshop or webinar, you must be a current staff member, Friend, or Board Member/Trustee of a library in CT. If you are an unemployed librarian in CT, please contact Gail Hurley ( or 860-704-2222) to register.

Cancellation Policy

If you cannot attend a workshop you have registered for, please remember to cancel at least 3 days in advance so we can give your spot to someone else. You can cancel via the link in your confirmation email, or by contacting Gail Hurley | (860) 704-2222.

Those who miss (without cancelling) 3 events within a 6-month period will be placed on the waiting list when registering for future events. Be sure to sign in when you arrive for any workshop.

Inclement Weather Policy

For all in-person workshops offered by the CT State Library, Division of Library Development:

If the public schools in the town where the workshop is to be held close due to weather, the workshop will be canceled. If the schools have a delay, the workshop will go on as scheduled.

For the most up-to-date information, call us at 860-704-2200.

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Continuing Education workshops and the professional development collection are funded in part by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered by the Connecticut State Library.