Customer Service Tune-Up: Tips to Help You Care for Yourself as You Care for Others
We all know how easy it is to make New Year's resolutions and how hard it is to keep them. In this two-day (January 25 & 26 from 11-12:15), interactive workshop, you'll explore critical ways to make small changes that will keep you energized as you're pulled in many directions, at work and at home. Sharing best practices with other library staff, you'll learn how to:
- take mini-breaks
- prioritize essential tasks
- focus on one project at a time
- support colleagues and get help from them
- find the resources that recharge your engine
- keep a healthy perspective,
Unlike resolutions that you know you can't keep, these tips are practical and easily worked into your busy schedule.
Jean Baur Bio:
Jean is a dynamic speaker who knows how to inspire audiences to maximize their potential. She draws on her diverse background as an author and career coach to reveal the symptoms and causes of burnout, empowers her audiences to be the "boss" of their own lives and careers, and helps them realize there are always choices. During the pandemic, she has adapted many of her workshops into Zoom presentations, keeping them interactive, upbeat and practical. She has spoken to organizations across the country including many libraries, the CLA, NELA, the Connecticut State Library, as well as other institutions including the insurance industry, and the Assisted Living Federation of America.
Author of three books, Jean has worked as a writer throughout her career. Her most recent book, "Joy Unleashed: The Story of Bella, the Unlikely Therapy Dog", is in its third printing and continues to delight readers with its true stories of Bella comforting patients, helping special needs students, and reassuring people in crisis. Recognized for her ability to motivate and encourage busy professionals, Jean is an asset to any organization. For more information on her background, see her website: http://JeanBaur.com.
- Date:
- Tuesday, January 25, 2022
- Time:
- 11:00am - 12:15pm
- Categories:
- DLD Online Webinar
Event Accessibility for Guests with Disabilities
We want to provide what you need to participate!
If you require access services to participate fully, please use the Accommodation Request Form at least 7 days prior to the event.
If you have any questions about accessibility, please contact Gail Hurley at gail.hurley@ct.gov or (860) 704-2223.
You can also see our Library and Accessibility LibGuide for more information.
Registration Eligibility
To register for a DLD workshop or webinar, you must be one of the following:
- current library staff member
- undergraduate or graduate library student
- Friend or Board Member/Trustee*
- retired or unemployed library staff
Please contact Gail Hurley at gail.hurley@ct.gov or (860) 704-2223 with registration questions.
*Unless otherwise specified that a Friend or Board Member/Trustee is not eligible for a training or workshop.
Note: paid consultants are not eligible to attend DLD workshops or webinars.
Cancellation Policy
If you cannot attend a workshop you have registered for, please remember to cancel at least 3 days in advance so we can give your spot to someone else. You can cancel via the link in your confirmation email, or by contacting Gail Hurley gail.hurley@ct.gov | (860) 704-2222.
Those who miss (without cancelling) 3 events within a 6-month period will be placed on the waiting list when registering for future events. Be sure to sign in when you arrive for any workshop.
Inclement Weather Policy
For all in-person workshops offered by the CT State Library, Division of Library Development:
If the public schools in the town where the workshop is to be held close due to weather, the workshop will be canceled. If the schools have a delay, the workshop will go on as scheduled.
For the most up-to-date information, call us at 860-704-2200.
Continuing Education workshops and the professional development collection are funded in part by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered by the Connecticut State Library.