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BEGIN:VEVENT
DTSTART:20240312T140000Z
DTEND:20240312T160000Z
DTSTAMP:20240312T000000Z
SUMMARY:Customer Service Tune-Up: Tips to Help You Care For Yourself as You Care for Others
DESCRIPTION:You already know a great deal about customer service. You’ve 
 experienced a wide range of behavior as you do your best to satisfy your 
 patrons. But sometimes it can feel a bit lonely as you struggle to balance 
 your library’s policies with the endless requests that make up your job. 
 In this two-hour Zoom workshop\, the goal is for you to make small\, 
 sustainable changes that will keep you focused and energized. You’ll 
 share best practices\, experiment with a range of strategies for resolving 
 conflict\, learn why investing in yourself is critical\, and to top it off 
 you’ll have fun as you help each other. At the end of the session\, 
 you’ll have a personalized plan to help you maintain the essential 
 balance of providing excellent customer service while caring for 
 yourself.\n\n
ORGANIZER;CN="Gail Hurley":MAILTO:gail.hurley@ct.gov
CATEGORIES:DLD Online Webinar
CONTACT;CN="Gail Hurley":MAILTO:gail.hurley@ct.gov
STATUS:CONFIRMED
UID:LibCal-11037235
URL:https://cslib.libcal.com/event/11037235
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